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Store Policy

Delivery

Most items are in stock and ship within 24 hours. We do not ship on Saturday or Sunday.

If an item is out of stock you will be notified and provided with an estimated ship date. You will be given the opportunity to cancel the order.

We use UPS, FedEx and USPS. We provide UPS and FedEx tracking numbers at the customer's request.

All website shipping rates are for orders placed to the lower 48 states. Orders placed to Alaska, Hawaii, and US territories will be charged additional shipping fees based on destination, size and weight.

International shipping quotes are available upon request.

If you have been waiting over 10 business days for your order, please contact customer service immediately!

 

Please Note: For security purposes, some orders are forwarded to our fraud prevention unit prior to processing. You may be contacted and requested to provide additional information.

 

Returns

In Stock Medical Supply, LLC. guarantees all items to be brand new, in factory direct operating condition.

All of our products carry the original manufacturer's warranty.

TO PROTECT THE HEALTH AND HYGIENE OF OUR CUSTOMERS - CERTAIN ITEMS ARE ABSOLUTELY NON RETURNABLE!! 

IF YOU HAVE ANY QUESTIONS - PLEASE CALL BEFORE ORDERING.

 

Non-Defective Returns:

We stand by our products and do our best to satisfy our customers.

You can return non- hygenic items for any reason within 30 days of the original ship date.

However, as we are selling our products at extremely low prices, non-defective returns are subject to a 15% restocking fee.

Shipping fees are not refundable and you will also be responsible for all additional shipping costs associated with returning the product. Returned products must be in original, as-received, unopened packaging and condition.

Defective Returns:

In the case of a defective or dead-on-arrival product, In Stock Medical Supply, LLC. will prepay shipment back to our facility and an identical replacement will be issued.

All items to be returned require a Return Authorization number (RAN). A RAN can be obtained by calling Customer Service at (888) 400-3803. You will be given further instructions for returning your item.

We recommend you use FedEx, UPS, or Insured mail. Please make sure your package is sent with a tracking number to avoid loss or confusion.

Your returned item will be processed within 3-4 days of receipt at our facility.

Note:There are no returns or exchanges on custom orders. All sales on beds and mattresses are FINAL.